Refund policy

At Baskits, we take pride in delivering exceptional gifts and outstanding customer service. If you are not completely satisfied with your purchase, please contact us at 1-800-561-9177 or email us at help@baskits.com and we'll work with you to find the best solution.

Order Changes & Cancellations

Orders are prepared immediately to ensure prompt delivery. Because of this, changes or cancellations cannot be guaranteed within 48 hours of the scheduled shipping date.

During the holiday season (November and December), we'll do our best to accommodate requests, but changes cannot be guaranteed. 

Returns & Exchanges

Due to food safety regulations, food and other perishable products cannot be returned or exchanged.

Unopened, non-perishable products in their original packaging may be returned or exchanged within 30 days of the order date. Eligible items may be exchanged for another item of equal value or returned for a Baskits eGift Card equal to the item's value.

All eligible returns and exchanges must be shipped back at the recipient's expense unless the return is the result of our error or a damaged item. A 15% restocking fee applies to eligible returns. Original shipping charges are non-refundable, and refunds can only be issued to the original purchaser. Personalized products are final sale. 

Approved refunds will be processed to the original method of payment. Please allow several business days for your financial institution to post the refund to your account. All returned items are inspected before a refund, exchange, or gift card is issued.

Damaged, Lost or Incorrect Orders

If your gift arrives damaged, incorrect, or is confirmed lost in transit, we'll make it right. Please contact us at 1-800-561-9177 or email us at help@baskits.com, Customer Care team within 48 hours of delivery with your order number and we'll work to resolve your concern as quickly as possible.

Product Availability

On rare occasions substitutions of equal or greater value are required to ensure the
timely delivery of your gifts while aiming to exceed your expectations.

Food Safety

All food products are individually wrapped before shipment to ensure freshness and comply with food safety standards. Product images may show products opened for display purposes only.

Need Assistance?

If you have any questions regarding a return, exchange, or refund, our Customer Care team is happy to help.  Please contact us at 1-800-561-9177 or email us at help@baskits.com, and we'll work to resolve your concern as quickly as possible.