Shipping policy

At Baskits, we make gifting easy with reliable delivery across Canada and the USA. Whether you're sending a gift across town or across the country, we're committed to ensuring it arrives beautifully and on time.

Greater Toronto Area (GTA) Delivery

Our local courier service offers fast delivery throughout the GTA.

Same-Day Delivery: Order by 10:00 AM ET, Monday–Friday, for same-day delivery.*
Orders placed after 10:00 AM ET will be delivered the next business day.
Local deliveries are made Monday–Friday between 9:00 AM and 5:00 PM ET.

Shipping Across Canada & the USA

Orders placed Monday–Friday before 1:00 PM ET ship the same business day.

Estimated transit times:

Ontario & Quebec: 1–3 business days
Other Canadian Provinces & Territories: 4–9+ business days
United States: 3–8 business days (customs delays may apply)

Delivery times for U.S. shipments may be impacted by customs clearance.

Expedited shipping options are available for select destinations. Available shipping methods, estimated delivery dates, and rates are displayed during checkout.

Holiday Shipping & Delivery 2026

The holiday season is our busiest time of year. To help ensure your gift arrives before Christmas, we recommend placing your order as early as possible.

Recommended Holiday Order Deadlines (Regular Shipping)

Destination	Order By
West Coast (Canada & USA)	December 17
Central Canada & USA	December 17
East Coast (Canada & USA)	December 18
Ontario (outside GTA) & Quebec	December 18
Greater Toronto Area (GTA)	December 21

Please Note:

Holiday deadlines apply to regular shipping.
Express shipping may be available for select destinations.
During November and December, same-day GTA delivery is not guaranteed and may be delivered the following business day or later.
Residential deliveries may be made as late as 8:00 PM ET during the holiday season.
While we make every effort to deliver on your requested date, delivery dates cannot be guaranteed due to weather, carrier delays, or increased holiday shipping volumes.

Delivery Information

We deliver throughout Canada and the USA.
Multiple gifts can be shipped to different addresses within one order.
Don't have the recipient's address? Choose Send Gift via Email at checkout and we'll coordinate delivery directly with your recipient.
A confirmation email with tracking information will be sent once your order ships.
Recipient phone numbers are only used if needed to help complete delivery successfully.

If No One Is Home

If no one is available to receive the gift, our courier may leave it in a safe location, at the front door, with reception, a concierge, or a neighbor when appropriate.

If the courier determines it is not safe to leave the package:

UPS may leave a notice directing the recipient to their nearest UPS Access Point for pickup.
For Toronto/GTA deliveries, the gift may be returned to our warehouse so another delivery attempt can be arranged.

Providing the recipient's phone number helps us complete deliveries more successfully.

Packaging

GTA deliveries arrive in our signature Baskits branded structured tote bag.
Shipments outside our local delivery area are carefully packed in a Baskits branded corrugated shipping box designed to protect your gift during transit.

Shipping to PO Boxes

PO Box addresses are accepted for Canadian deliveries only. Deliveries to the United States require a physical street address.

Duties & Customs

There are no additional duty or customs charges for gifts shipped to the United States. Baskits covers all applicable duties and customs documentation.

Order Changes

Because gifts begin processing shortly after an order is placed, changes or cancellations cannot be guaranteed within 48 hours of the scheduled shipping date.

Once your order has shipped:

Shipping addresses cannot be changed.
Orders cannot be cancelled.
Packages cannot be redirected while in transit.

Please contact Customer Care at 1-800-561-9177 or via email at help@baskits.ca if you require assistance.

Undeliverable Packages

A package may be considered undeliverable if:

The address is incorrect or incomplete.
A required unit, suite, or apartment number was not provided.
The recipient has moved.
The recipient refuses the delivery.
Delivery conditions make it unsafe to leave the package.

If an order is undeliverable:

GTA deliveries will be returned to our warehouse and the sender will be contacted.
UPS shipments may require additional information before another delivery attempt can be arranged.

Second Delivery Attempts

One complimentary second delivery attempt will be made to the original delivery address when possible.

Additional delivery charges will apply if:

A third delivery attempt is required.
The delivery address changes after the first attempt.

If the sender chooses not to proceed with redelivery:

The gift price will be refunded less the original delivery charge and a 15% handling and restocking fee.
Delivery charges are non-refundable once a delivery attempt has been made.

If redelivery arrangements cannot be completed within 30 days of the gift being returned, the order will be considered abandoned.

Lost, Delayed or Damaged Shipments

Delayed Deliveries

Once an order has shipped, delivery is managed by our courier partners. While we will work closely with the carrier to resolve delivery issues whenever possible, delays caused by severe weather, customs processing, incorrect or incomplete addresses, or other circumstances beyond our control are not eligible for refunds.

Lost Shipments

If a shipment is confirmed lost in transit, Baskits will replace the gift at no additional cost.

Damaged Deliveries

If your gift arrives damaged, we'll gladly replace it at no charge. Please contact Customer Care with your order number, a description of the issue, and photographs of the damaged items.